1- Introduction
9395-1879 QC inc., faisant affaire sous le nom Le Génie en Herbe values the protection of your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to protect it, in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
2- Collection of personal information
We collect personal information when you:
- Fill out the contact or estimate request form on our Site.
- Communicate with us by phone, email, or other means.
- Subscribe to our newsletter or other marketing communications.
- Sign up to receive text messages (SMS) from us.
The types of personal information we may collect include, but are not limited to:
- Full name
- Mailing address
- Phone number
- Email address
- Information about your property and lawn
3- Use of personal information
The personal information we collect is used to:
- Provide and manage our services, including estimates and lawn treatments.
- Communicate with you regarding your inquiries, appointments, or ongoing services.
- Send you promotional information or updates about our services, with your explicit consent.
- Improve our Site and services based on your feedback and preferences.
4- Sharing of personal information
9395-1879 QC inc., faisant affaire sous le nom Le Génie en Herbe is committed to not selling, renting, or trading your personal information with third parties. However, we may share your information with trusted third parties in the following situations:
- With third-party service providers who assist us in operating our business and providing our services, provided they agree to keep your information confidential.
- When required by law or to comply with a legal process, court order, or legal proceeding served on our company.
- To protect our rights, property, or safety, as well as those of our clients or the public.
5- Security of personal information
We implement appropriate security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include physical, administrative, and technical access controls in line with industry standards.
6- Retention of personal information
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.
7- Your rights
In accordance with PIPEDA, you have the right to:
- Access your personal information that we hold.
- Request correction of any inaccurate or incomplete personal information.
- Withdraw your consent to the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions.
To exercise these rights, please contact us at info@legenieenherbe.com.
8- Cookies and tracking technologies
Our Site uses cookies and similar technologies so that it works correctly and stays secure. A cookie is a small text file placed on your device by your browser.
- Essential cookies: required for the Site to function, including session state, security, and processing the forms you submit. These cannot be disabled.
- Form security: Google reCAPTCHA protects our forms against automated submissions and spam. Its use is subject to Google’s privacy policy and terms of service.
- Performance and caching: our hosting platform sets technical cookies used to serve cached pages and keep the Site fast.
We do not use advertising cookies, we do not run third-party analytics on this Site, and we do not sell browsing data.
How to control cookies: you can refuse or delete cookies in your browser settings. Disabling essential cookies may prevent parts of the Site from working correctly.
No link to SMS consent: cookies are never used to collect SMS consent. Your mobile phone number and your SMS consent come only from the boxes you tick yourself on our forms, and are never shared with third parties for marketing purposes.
9- Text Message (SMS) Consent
When you provide your mobile phone number and check the corresponding consent box on our Site, you agree to receive text messages (SMS) from 9395-1879 QC inc., faisant affaire sous le nom Le Génie en Herbe. Two separate consents may be collected:
- Service messages: confirmations, visit reminders, appointment coordination and follow-ups related to your lawn treatments.
- Offers and promotions: seasonal discounts, promotions and lawn care tips. This consent is optional and is never required to use our services.
Your SMS consent information and your mobile phone number are never sold, rented, traded or shared with third parties for marketing purposes. They are used solely to send you the messages you consented to, through our text messaging service provider, which acts strictly as a technical processor.
Message frequency may vary. Message and data rates may apply depending on your mobile plan. You may reply STOP at any time to unsubscribe, or HELP for assistance.
10- Changes to the Privacy Policy
9395-1879 QC inc., faisant affaire sous le nom Le Génie en Herbe reserves the right to modify this Privacy Policy at any time. Changes will take effect upon their posting on the Site. We encourage you to regularly review this page to stay informed of any updates.
11- Contact
For any questions or concerns regarding this Privacy Policy or our personal information protection practices, please contact us at info@legenieenherbe.com.